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Pocket Guide to the Basics of Labor Relations

By Rhonda Albey
3rd edition, 2011

$15 each

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Along with updated advice and resources, the 2011 edition of Pocket Guide to the Basics of Labor Relations now includes an expanded section on managing your bargaining team, including how best to work with different types of personalities. There are also new sections on workforce diversity and public relations.

It takes time and experience to understand the nuances of labor relations, but here's a start.

If you are a manager who has just been given an assignment that includes labor relations responsibility, or if you are a newly appointed union representative, you may be feeling a bit overwhelmed. It's easy to make mistakes, and there's pressure from both sides! This Pocket Guide will help you get your bearings and survive the initial stages of what can be a difficult, but rewarding, line of work. This book will tell you:

  • Why we have public employee unions
  • State laws that regulate labor relations
  • The language of labor relations
  • What is in the typical contract
  • How to negotiate and administer labor agreements
  • How to handle grievances
  • What to do in arbitration and unfair practice hearings
  • How to handle agency shop arrangements
  • How to cope with extraordinary situations (including downsizing and/or restructuring, work actions, and organizing drives).

Author Rhonda Albey is a principal analyst in the Employee Relations Division of the California Accounting Office, where she has working since 1990, following other budget/administrative positions in her 20-year career. She holds a Ph.D. From UCLA in Education and Management, and has been an instructor in the Undergraduate Management Program at the University of Phoenix since 1996.

 

Contents


I. Introduction1
II. The Need for Public Employee Unions3
    • History of Public Sector Labor Relations in California3
    • What Unions Do That Civil Service Does Not4
III. State Laws Governing Public Employee Relations6
    • Employer Rights and Responsibilities8
    • Union Rights and Responsibilities8
    • Employee Rights and Responsibilities9
IV. The Language of Labor Relations11
V. What Labor Relations Representatives Do All Day20
VI. The Contract22
    • Articles and Provisions22
    • Past Practice24
VII. Contract Negotiations26
    • Preparing for Bargaining26
    • Roles of Bargaining Team Members29
    • Managing Your Team32
    • Dealing With Difficult Members33
    • Conducting Negotiations36
        – The Cardinal Rule of Negotiations39
        – Bargaining Tactics44
        – Bargaining Dynamics45
        – Communication Strategies46
        – Alternatives to Positional Bargaining47
VIII. Enforcing Labor Contracts 48
IX. Managing Conflict and Handling Grievances 50
    • The Grievance Process 51
X. Arbitration and Unfair Practice Hearings 53
    • Preparing for Hearings 54
XI. Agency Shop 58
XII. Certification Elections 60
XIII. Other Challenges 63
    • Strikes59
    • Workforce Reductions 63
    • Restructuring66
    • Workforce Diversity67
    • Public Relations70
XIV. Additional Resources 72
XV. Index of Terms 75

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