Checks or money orders: complete the cart, mail a check, and your order will be sent upon receipt of your payment. Make checks payable to UC Regents. Send to CPER, 2521 Channing Way, Berkeley, CA 94720-5555.
Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. Orders are typically shipped USPS or FedEx. An order placed on a weekday will typically ship out same day, or next day. Orders placed on Friday afternoon or over the weekend will typically ship out on the following Monday.
Rush Orders: Unfortunately, we have suspended our rush delivery services until further notice. Due to ongoing shipping delays caused by the pandemic, there is no way for our fulfillment partner to guarantee delivery dates at this time. We appreciate your patience while we keep our warehouse and shipping partners safe.
The tax rate is based on the delivery location. With credit card orders, this is done automatically. When paying by check, calculate your tax by going to the list of cities on the California Department of Tax and Fee Administration website. Calculate the tax before adding in the shipping amount.
Return policy for general orders
If for any reason you are unsatisfied with your purchase, CPER is happy to accept returns and/or exchanges. Returns or exchanges will be accepted up to sixty (60) days from the date of purchase, as long as the items are in resale condition — undamaged and unmarked. Purchaser must pay for shipping of any returned books. After sixty (60) days, CPER is unable to accept returns or exchanges, or offer any type of refund.
If for any reason, there is an error with your purchase or payment, please contact the CPER team at firstname.lastname@example.org. We will work with you to resolve the issue.