Pocket Guide to the Basics of Labor Relations


By Rhonda Albey
5th edition, 2018


It takes time and experience to understand the nuances of labor relations, but here’s a start.

If you are a manager who has just been given an assignment that includes labor relations responsibility, or if you are a newly appointed union representative, you may be feeling a bit overwhelmed. It’s easy to make mistakes, and there’s pressure from both sides! This Pocket Guide will help you get your bearings and survive the initial stages of what can be a difficult, but rewarding, line of work. This book will tell you:

  • Why we have public employee unions
  • State laws that regulate labor relations
  • The language of labor relations
  • What is in the typical contract
  • How to negotiate and administer labor agreements
  • How to handle grievances
  • What to do in arbitration and unfair practice hearings
  • How to handle agency shop arrangements
  • How to cope with extraordinary situations (including downsizing and/or restructuring, work actions, and organizing drives).

Offering advice and resources, Pocket Guide to the Basics of Labor Relations includes a section on managing your bargaining team and how best to work with different types of personalities.

Author Rhonda Albey is a principal analyst in the Employee Relations Division of the California Accounting Office, where she has working since 1990, following other budget/administrative positions in her 24-year career. She holds a Ph.D. From UCLA in Education and Management, and has been an instructor in the Undergraduate Management Program at the University of Phoenix since 1996.

Table of Contents


I. Introduction 1
II. The Need for Public Employee Unions 3
    A. History of Public Sector Labor Relations in California 3
    B. What Unions Do That Civil Service Does Not 5
III. State Laws Governing Public Employee Relations 6
    A. Employer Rights and Responsibilities 9
    B. Union Rights and Responsibilities 10
    C. Employee Rights and Responsibilities 10
IV. The Language of Labor Relations 12
V. What Labor Relations Representatives Do All Day 20
VI. What is the Contract? 22
    A. Articles and Provisions 22
    B.Past Practice 24
VII. Contract Negotiations 26
    A. Preparing for Bargaining 26
    B. Roles of Bargaining Team Members 29
    C. Managing Your Team 32
    D. Dealing With Difficult Team Members 33
    E. Conducting Negotiations 36
        1. The Cardinal Rule of Negotiations 39
        2. Bargaining Tactics 45
        3. Bargaining Dynamics 46
        4. Communication Strategies 47
        5. Alternatives to Positional Bargaining 48
VIII. Enforcing Labor Contracts 49
IX. Managing Conflict and Handling Grievances 51
    A. The Grievance Process 53
X. Arbitration and Unfair Practice Hearings 54
    Preparing for Hearings 55
XI. Agency Shop 59
XII. Certification Elections 62
XIII. Other Challenges 65
    A. Strikes 65
    B. Workforce Reductions 67
    C. Restructuring 68
    D. Workforce Diversity 69
    E. Public Relations 72
XIV. Additional Resources 74
XV. Index of Terms 78

Additional information

Weight 0.625 lbs
Dimensions 10 x 6 x 0.5 in